From: Fourteen years of manifestations and factors of health insurance fraud, 2006–2020: a scoping review
Manifestation | Description (examples) | Studies |
---|---|---|
By the provider | ||
Self -referral | A scheme for recommending patients to their own or third-party provider has a financial relationship with the originator of the referral. (a) | (Francis, 2020) |
Upcoding | Intentionally coding a health claim based on an inaccurate use of codes to obtain greater economic value. (b) | (Gasquoine & Jordan, 2009; Massi et al., 2020; Palutturi et al., 2019; Phillipsen et al., 2008; Sheffali & Deepa, 2019) |
Unperformed or billing for services not provided | Known as phantom billing, claims are presented for medical services, medications, medical devices not delivered to the patient.(c) | (Aral et al., 2012; Bauder & Khoshgoftaar, 2020; Bayerstadler et al., 2016; Brooks et al., 2012; Dolan & Farmer, 2016; Gasquoine & Jordan, 2009; Jou & Hebenton, 2007; Lee et al., 2016; Li et al., 2008; Palutturi et al., 2019; Perez & Wing, 2019; Phillipsen et al., 2008; Smith et al., 2013; Yang, 2003) |
Misrepresenting the diagnosis or procedure to justify payment | Manipulation of procedures, diagnoses, requests, complaints, dates, frequency, duration or description of the services provided. (d) | (Gasquoine & Jordan, 2009; Li et al., 2008; Phillipsen et al., 2008; Shin et al., 2012; Yang, 2003) |
Soliciting, offering, or receiving a kickback | A bribe is defined as a financial or other advantage offered, granted, requested or accepted in exchange for privileges or treatment.(e) | (Gasquoine & Jordan, 2009; Perez & Wing, 2019; Sheffali & Deepa, 2019) |
Unbundling or exploding charges (bundled services are supposed to be paid at a group rate) | Creating separate claims for services or supplies that should be grouped. It can be seen as part of an incorrect codification, but several authors mention it as a separate form of fraud. (f) | (Bayerstadler et al., 2016; Gasquoine & Jordan, 2009; Li et al., 2008; Manocchia et al., 2012; Palutturi et al., 2019; Perez & Wing, 2019; Phillipsen et al., 2008; Shin et al., 2012) |
Falsifying certificates of medical, plans of treatment, medical records. | It is manipulating documents (clinical history, invoice, clinical exams, prescriptions or certificates), prices, and services to achieve economic benefit. (g) | (Dolan & Farmer, 2016; Gasquoine & Jordan, 2009; Jou & Hebenton, 2007; Li et al., 2008; Lin et al., 2009; Manocchia et al., 2012; Phillipsen et al., 2008; Sheffali & Deepa, 2019; Victorri-Vigneau et al., 2009; Yang, 2003) |
Unjustified services, Overutilisation, Providing unnecessary care | Providing unnecessary medical care or Billing more expensive procedures or services. (h) | (Bayerstadler et al., 2016; Dolan & Farmer, 2016; Francis, 2020; Jou & Hebenton, 2007; Li et al., 2008; Palutturi et al., 2019; Perez & Wing, 2019; Wan & Shasky, 2012; Yang, 2003) |
Opportunistic fraud, | Billing for services provided by unqualified personnel without credentials or licence to give that type of care. (i) | (Aral et al., 2012; Phillipsen et al., 2008; Weiss et al., 2015) |
Repeat billing or billing twice for the same service provided | Charging more than once for the same procedure, medications and medical devices, even if they are only administered once. (j) | (Dolan & Farmer, 2016) |
Readmission or admission | Readmissions apply to hospitalized patients who require prolonged treatment (administratively discharge), dividing them into two episodes when they are not discharged. (k) | (Palutturi et al., 2019) |
Type of room Charge | Billing the cost of care for a room whose treatment class is higher than the one used by the patient. (l) | (Palutturi et al., 2019) |
Cancelled services, Underbilling or “write-offs” such as professional discounts and courtesies. | Involve the billing of medications, procedures or services previously planned but then cancelled, includes billing of discounts and professional courtesies provided. (m) | |
By the subscriber | ||
Using the wrong diagnosis to justify payment | Medical reimbursements are sent by filling out claim forms for a service provided based on a diagnosis. These diagnoses can also be manipulated. (n) | (Shin et al., 2012) |
Price and documents manipulation | It is manipulating documents (clinical exams, certificates, medical prescription, among others) to achieve an economic benefit. (o) | (Bayerstadler et al., 2016; Dolan & Farmer, 2016; Lin et al., 2009; Manocchia et al., 2012) |
Unperformed billing for services not provided | Patients file false claims alone or in collusion with friends or healthcare professionals to collect fraudulent medical reimbursement. (p) | |
Opportunistic Fraud | It is a case of opportunistic or occasional fraud, one in which “the reality of a claim is taken advantage of to introduce pre-existing or previous damages”. (q) | |
Identity fraud included using ghost or deceased employees. | Obtain and use someone else’s health insurance card to get health care or other services. This situation can occur with or without the knowledge of the owner. (r) | (Baltussen et al., 2006; Dolan & Farmer, 2016; Goel, 2020; Jator & Hughley, 2014; Johnson & Nagarur, 2016; Li et al., 2008; Sheffali & Deepa, 2019; Shin et al., 2012) |
Doctor shopping | Patients seek to stock up on controlled substances or drugs. (s) | (Sheffali & Deepa, 2019) |
Misrepresenting eligibility | Patients can misrepresent information about themselves or their dependents to obtain medical coverage, which is not eligible. (t) | (Geruso & Rosen, 2015; Li et al., 2008; Sheffali & Deepa, 2019; Yang, 2003) |
By the insurer company | ||
Falsifying benefit or service statements | Agent or insurer who falsifies statements of benefits or services. (u) | |
Falsifying reimbursements | Agent or insurer falsifying reimbursements. (v) |